#Home 2 suites lexington hamburg manual
#Home 2 suites lexington hamburg free

Highway/street information, and community events & attractions. Knowledge of local geographic area knowledge, area businesses & services, major Knowledge of the hotel layout, all amenities offered, and all procedures & organization.

Previous experience in hospitality preferred Maintain all areas of the front desk clean & organized.Complete the maintenance log whenever a complaint is reported.Document any guest accidents by completing the accident report form.Acknowledges every guest with eye contact, nod, & greeting.Take initiative to speak to a guest first.Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger.Offer alternate solution if guest demand cannot be met.Responds promptly to any guests inquiries or complaints.Completes a courtesy call to every guest checking in- PM Shift only.Ensures rollaway beds & cribs are where they are shown on computer.Inquires why rooms are blocked & asks maintenance to fix problem to unblock.

Documents any new commercial customer checking in so that a new account can possibly be opened.

to guests during lags in phone or in-person conversations

#Home 2 suites lexington hamburg free

Mention various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc.

Explain any promotional items to each guest checking in & gives them to any guest who requests them.

Refer other Superhost Hotels whenever the hotel he or she is working at cannot meet the needs of the guest, such as if another hotel has vacancy, or if another hotel has certain requested amenities or room types such as an indoor pool or a room with a large spa.

Continental breakfast set-up between 4:30-5:30 am.

#Home 2 suites lexington hamburg manual

Compare manual revenue sheet with computer figures.Verifies after audit rooms (day use) are listed in the computer as dirty in order for housekeeping to clean.Notifies relief of all guaranteed no-shows at & puts copies of folios in appropriate files.Reviews all guaranteed arrivals & checks to see that all credit cards are valid by running numbers & that they are not already in house.His or her responsibilities include performing daily checklist activities, performing various marketing duties to generate additional revenue, providing optimum guest service & satisfaction, showing individual effectiveness, and following proper security & liability measures. The night auditor works under the direction of the Front Desk Supervisor, Assistant General Manager or General Manager.